Custom iPhones

Examination, Diagnostics & Estimates

Learn about product examination, diagnostics testing, and our repair estimates process, including service fees and privacy policies.
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Examination, Diagnostics & Estimates

An overview of our examination, diagnostics, and estimates process, ensuring you understand each step and its importance.

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When we first receive your product we complete an examination. Our specialists will confirm device details and identify potential issues. This initial assessment helps us to understand the general condition, find any obvious problems that need addressing, and ensures we have accurate information about your device.

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Diagnostics testing involves a full diagnostic, product scan, and internal diagnostics testing, conducted by our Specialists. Depending on the service or diagnostic required, there may be associated costs.

The purpose of diagnostics testing is to uncover any underlying issues that may not be immediately apparent, providing a comprehensive understanding of your product. This analysis allows us to pinpoint the exact problems and provide an accurate estimate.


After completing the examination and diagnostics, we provide you with an estimate. This estimate outlines the service and repair charges. We communicate the estimate to you over the phone or via email, giving you a clear understanding of what to expect.

Once you approve the estimate and agree to proceed, we may adjust the final cost based on any additional findings or requirements that arise during the service process. Our goal is to ensure you are fully informed and comfortable with the repair plan before we commence any work.

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Service Charges & Diagnostic Testing

Necessary Diagnostic Testing

During service, Custom iPhones will need access to your product. This is to ensure that your product is working prior to service, during repairs, and after service.

Service Charges

All fees are in Australian dollars and include GST. A shipping fee will be added if we need to ship your device. We’ll inspect your product when we receive it and confirm the service charges.

Ready To Book Your Repair Appointment?

Schedule your iPhone, iPad, or Apple Watch repair with us today. Not sure which repair your device needs? Our Repair Specialists are here to help.

More About Us

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Certified Specialists

All our Repair Specialists working on your iPhone are trained and certified to handle your repair needs.

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Fast iPhone Repairs

Need an iPhone repair today? Our Repair Specialists can get it done. Usually in under an hour.

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Trusted Local Business

Our customers rely on us for top-notch service at great prices. As a local Canberra business, we’re dedicated to helping you.

We're Here To Help!

Encountering an issue with your product or in need of a different repair? Our team is ready to assist you, whether online or via a phone call. Reach out to us now!