Repair Warranty

1 Year & 6 Month Repair Warranty

Most iPhone, iPad, iPad Mini, iPad Air, iPad Pro and Apple Watch repairs come with a 1 year or 6 month repair warranty. In the rare event that a part we have used fails within this timeframe you have the option of having the part repaired or replaced for the cost of the replacement part.


For your device to be eligible for our Repair Warranty you are required to provide the following information:

  1. Personal information i.e., full name, phone number, email address, mail address etc.
  2. Device information i.e., Serial Number, IMEI, Model Number and if applicable device passcode.

We cannot offer our repair warranty on devices that:

  1. Either prior to or after repair, have been damaged by the customer.
  2. Have been repaired, opened or diagnosed by any third parties or.
  3. Have received accidental or damage after the repair was completed.
We also cannot offer our repair warranty on devices where we could not test the device.

Standard Warranty

Some repairs are excluded from our 1 year or 6 month repair warranty. In this case they may be eligible to be covered by our 30 day warranty unless otherwise stated in writing or verbally by our staff.

All warranty claims are subject to approval by the Custom iPhones staff.

We reserve the right to update, change or replace any part of these Terms of Service at any time.

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