Repair Warranty

6 Month Repair Warranty

Most iPhone, iPad, iPad Mini, iPad Air, iPad Pro, Apple Watch, MacBook, MacBook Air and MacBook Pro repairs come with our 6 Month Repair Warranty. In the rare event that a part we have used fails within this timeframe you have the option of having the part repaired, or replaced for the cost of the replacement part.

Conditions:

For your device to be eligible for our 6 Month Repair Warranty you are required to provide the following information:

  1. Personal information for example full name, phone number, email address, mail address etc.
  2. Device information for example, device Serial Number, IMEI, Model Number and if applicable device passcode.
  3. Receipt of payment or invoice.
 

When is my device not covered under the 6 Month Repair Warranty? Your device is not covered under the 6 Month Repair Warranty when:

  1. The device has been damaged either accidentally or wilfully.
  2. The device has been repaired, opened, or diagnosed by any third parties.
  3. The device underwent Logic Board Repair or Liquid Damage Repair work.
  4. We cannot offer the 6 Month Repair Warranty on devices where we could not test the device either before or after repair.
  5. The Repair Warranty is not offered on parts or components that are not directly related to the work carried out on the device.
 

Once the repair or service has been paid for and you accept the return of your device you acknowledge that the device has been received in fully functional and working condition.

30 Day Standard Warranty

Some repairs are excluded from our 6 Month Repair Warranty. In this case they may be eligible to be covered by our 30 Day Standard Warranty unless otherwise stated in writing or verbally by our staff.

Most accessories and refurbished devices come with our 30 Day Standard Warranty. In the rare event that the accessory or refurbished device has failed within this timeframe you have the option of having the accessory or refurbished device repaired or replaced.

Conditions:

For your accessory or refurbished devices to be eligible for our 30 Day Standard Warranty you are required to provide the following information:

  1. Personal information for example, full name, phone number, email address, mail address etc.
  2. Receipt of purchase or invoice.
 

When is my accessory or refurbished device not covered under the 30 Day Standard Warranty?

  1. Accessory or refurbished device have been damaged either accidentally or wilfully.
  2. Refurbished device have been repaired, opened, or diagnosed by any third parties.
  3. The 30 Day Standard Warranty is not offered on parts or components that are not directly related to the work carried out on the accessory or refurbished device.
 

Once you pay for the repair and accept the return of your device you acknowledge that the device has been received in fully functional and working condition.

All warranty claims are subject to approval by the Custom iPhones staff.

 

We reserve the right to update, change or replace any part of these Terms of Service at any time.

Website Maintenance

We’re currently updating our website to bring new things to you. For full functionality, check back soon!