Custom iPhones

Privacy

Privacy is built into the products you purchase, this is from the moment you open your new device to every time you use an app. Learn more about our approach to privacy.
iPhone Locked & Using FaceID

Privacy​

We take your privacy seriously, that’s why our products and services are built around keeping your private data, private. Learn more about our approach to privacy when your product is brought in for service and repair.

Quick Links

Diagnostic Testing​

During service, Custom iPhones will need access to your product. This is to ensure that your product is working prior to service, during repairs, and after service.

iPhone 13 Showing Battery Unknown Part Message In Settings

Necessary Diagnostic Testing

To ensure that our Repair Specialists are able to perform any necessary diagnostic testing, you have the option of allowing our Repair Specialists to access your product or you can remove your data before receiving service with us.

You do not need to share access to your product, but this will limit the ability to service and repair your product. Custom iPhones will be unable to offer our 90 Day Limited Warranty on products that cannot be accessed during service.

MacBook Pro With Stage Manager

On Mac

If you’re concerned about the security of your data on your Mac during the service, you can setup a Guest User or remove your data, by erasing all content and settings.

Setup A Guest User

You can set up a Guest User on your Mac for our Repair Specialists to access during service.

To change these settings, choose Apple menu > System Settings, click Users & Groups in the sidebar, then click the Info button next to Guest User on the right. (You may need to scroll down.)

If a guest is logged in to your Mac, you can’t select Guest User.

To change these settings, choose Apple menu > System Settings, click Users & Groups in the sidebar, then click the Info button next to Guest User on the right. (You may need to scroll down.)

If a guest is logged in to your Mac, you can’t select Guest User.

To change these preferences, choose Apple menu > System Preferences, click Users & Groups , then select Guest User in the list on the left. If a guest is logged in to your Mac, you can’t select Guest User.

If the lock at the bottom left of the pane is locked , click it to unlock the preference pane.

Remove Your Data

Use Erase All Content and Settings to quickly and securely erase all of your settings, data and apps, while maintaining the operating system currently installed.

This feature requires macOS Monterey or later and a Mac with Apple silicon or the Apple T2 Security Chip. If you can’t use Erase All Content and Settings, you can contact us for more options.

  1. Choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)

  2. Click Transfer or Reset on the right, then click Erase All Contents and Settings.

  3. In Erase Assistant, enter your administrator information and click Unlock.

  4. Review items that will be removed in addition to your content and settings.

    If your Mac has multiple user accounts, click the arrow next to your account name to review the items.

  5. Click Continue, then follow the on-screen instructions.

If your version of macOS has been modified, Erase Assistant can’t erase your Mac and displays an alert indicating you need to first reinstall macOS. Reinstall macOS, then use Erase Assistant.

  1. Choose Apple menu > System Settings, then click General in the sidebar. (You may need to scroll down.)

  2. Click Transfer or Reset on the right, then click Erase All Contents and Settings.

  3. In Erase Assistant, enter your administrator information and click Unlock.

  4. Review items that will be removed in addition to your content and settings.

    If your Mac has multiple user accounts, click the arrow next to your account name to review the items.

  5. Click Continue, then follow the on-screen instructions.

If your version of macOS has been modified, Erase Assistant can’t erase your Mac and displays an alert indicating you need to first reinstall macOS. Reinstall macOS, then use Erase Assistant.

  1. Choose Apple menu > System Preferences.

  2. In the menu bar, choose System Preferences > Erase All Content and Settings.

  3. In Erase Assistant, enter your administrator information.

  4. Review items that will be removed in addition to your content and settings.

    If your Mac has multiple user accounts, click the arrow next to your account name to review the items.

  5. Click Continue, then follow the on-screen instructions.

If your version of macOS has been modified, Erase Assistant can’t erase your Mac and displays an alert indicating you need to first reinstall macOS. Reinstall macOS, then use Erase Assistant.

On iPhone Or iPad​

If you’re concerned about the security of your data on your iPhone or iPad during the service, you can back up your iPhone or iPad and remove your data.
Customising The Lock Screen On iPhone 14 Pro

Remove Your Data

Use Erase All Content and Settings to quickly and securely erase all of your settings, data and apps. Make sure to complete a backup using iCloud or a Mac prior to service.

  1. Create a backup using iCloud, Finder, or iTunes. You can use the backup to later restore your data,
  2. Go to Settings > General > Reset, then tap Erase All Content and Settings,
  3. Follow the steps to reset your product.

To use the Finder to back up, macOS 10.15 or later is required. With earlier versions of macOS or using a PC, use iTunes to back up. If you turned on Find My iPhone or Find My iPad, you may need to enter your Apple ID and password.

If You Can’t Use Your iPhone Or iPad

If you can’t use your iPhone or iPad to erase your product you can do so online. Make sure you have an iCloud backup or Finder backup of your device before you erase your product.

  1. Sign in to icloud.com/find or the Find My app on another device,
  2. Select the device you want to reset and click Erase.
  3. After the device has been erased, click Remove from Account.

Ready To Book Your Repair Appointment?

Schedule your iPhone, iPad, or Apple Watch repair with us today. Not sure which repair your device needs? Our Repair Specialists are here to help.

Frequently Asked Questions​

A few frequently asked questions about our approach to privacy.

Our Repair Specialists do not access any of your private data, photos, files, or Apps. Some Apps that may be used for diagnostic testing include Settings, Camera, Voice Memos, and Phone.

For more information, please contact us.

You do not need to share access to your product, but this will limit the ability to service and repair your product. Custom iPhones will be unable to offer our 90 Day Limited Warranty on products that cannot be accessed during service.

If you’re concerned about the security of your data, you can erase your product before service.

Our Repair Specialists can help backup your data to iCloud or to a Mac or PC prior to service. We are unable to backup your data to our data storage systems in line with our service policies but we can backup to a provided external drive.

Please note that during service, it is possible that Data may be lost. In such an event, Custom iPhones will not be responsible for any loss of Data.

If you give your passcode to us for diagnostic testing, it’s best to change your passcode after service or repair. Another option is to change your passcode before service to keep your original passcode secure.

Our Repair Specialists are able to help solve any software issues you may be encountering. We’ll work with you to make sure we solve the issue without accessing any of your private data.

More About Us

Repair Specialist At Work

Certified Specialists

All our Repair Specialists working on your iPhone are trained and certified to handle your repair needs.

Timing On Apple Watch

Fast iPhone Repairs

Need an iPhone repair today? Our Repair Specialists can get it done. Usually in under an hour.

Looking across Lake Burley Griffin in Canberra

Trusted Local Business

Our customers rely on us for top-notch service at great prices. As a local Canberra business, we’re dedicated to helping you.

We're Here To Help!

Encountering an issue with your product or in need of a different repair? Our team is ready to assist you, whether online or via a phone call. Reach out to us now!