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What To Do If Your iPhone Won’t Charge

What To Do If Your iPhone Won’t Charge

If your iPhone won’t charge, is charging slowly, or if an alert message appears, find out what to do. Having issues? Contact us for more help.

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If your iPhone won’t charge, is charging slowly, or if an alert message appears, find out what to do. When your device is charging, a lightning bolt will appear inside the battery icon in the status bar, and a large battery icon with current charge will be displayed on the Lock Screen.

Best Ways To Charge Your Device

You can charge your iPhone by connecting it to a USB power adapter, to a computer, or to a powered USB hub or wireless charger. It’s best to use a high quality cable and to make sure the power source you’re using is able to charge your iPhone.

Charging Using A Power Adapter

  1. Plug your USB charging cable into a USB power adapter,
  2. Plug the power adapter into a wall outlet,
  3. Plug your iPhone into the USB charging cable and confirm your iPhone is charging.

Charging Using a MacB Or A Computer

  1. Plug your charging cable into a USB 2.0 or 3.0 port on your computer,
  2. Make sure the computer or Mac is powered on and not in a sleep mode,
  3. Don’t use the USB ports on your keyboard,
  4. Plug the USB charging cable into your iPhone and confirm your device is charging.

Charging Using a USB Hub, Dock, Or Wireless Charger

  1. Plug the power cable into a wall outlet and the USB hub, dock, or wireless charger,
  2. Make sure the dock or wireless charger is on,
  3. Simply place your iPhone onto the wireless charger or MagSafe charger,
  4. Confirm your iPhone is charging.

If you’re trying to charge your device wirelessly make sure you have a device that’s compatible with wireless charging. iPhone 8, iPhone X, iPhone 11, iPhone 12, iPhone 13, and iPhone 14 models all support wireless charging, with iPhone 12 and later supporting MagSafe charging.

iPhone 11 Pro wireless charging at 81%
iPhone 11 Pro Wireless Charging

If Your iPhone Charges Slowly Or Won’t Charge

If your iPhone charges slowly or won’t charge, follow these steps and try again after each:

  1. Check your USB to Lightning charging cable and power adapter for any damage, such as breakage or bent prongs. Don’t use damaged accessories to charge your device.
  2. Use a wall power socket and check for firm connections between your charging cable, wall adaptor and power socket or try a different socket.
  3. If your iPhone is not turning on, let your device charge for half an hour. If it is still not charging, your device may need to be diagnosed, contact our team today.
  4. If your device still won’t turn on or charge, take your device, charging cable and charging adaptor in-store or for a diagnosis and evaluation.

Your iPhone may not charge due to debris or damage to the charging port in the bottom of your iPhone. You can try using a wireless charger to test this. Our Repair Specialists are able to safely and properly service and replace the charging port for you in-store.

If Your iPhone Stops Charging At 80%

Your iPhone may stop charging above 80% for a few reasons. In many cases these are to prevent damage to your device and to extend the lifespan of your battery.

iPhone Gets Too Warm Or Hot

While charging your iPhone may get slightly warmer. If the battery gets too warm or hot, your iPhone will attempt to limit charging your device above 80% to extend the lifespan of your iPhone.

Your iPhone will continue to charge again when the temperature of the device cools down. If you’re charging your iPhone in the sun, try moving your device and charger to a cooler location.

Optimised Battery Charging

Devices that run iOS 13 and later use Optimised Battery Charging to slow the rate of battery ageing and extend the lifespan of your battery. Your device uses machine learning to understand your charging routine so that it can wait until you need to use your iPhone to finish charging. Optimised Battery Charging will only activate when your iPhone is connected to a charger for a long period of time, usually at night.

Information regarding your charging routine stays on your iPhone. The information isn’t included in backups and isn’t shared with anyone.

Damaged Or Malfunctioning Battery

If your iPhone battery is old, needs service or has a Battery health of less than 80%, your iPhone may fail to charge above 80% or keep its charge. In this case, your iPhone battery may be malfunctioning or may have a significantly degraded battery health.

To fix these issues, its best to contact our team of Repair Specialists and book a Battery Service & Replacement for your iPhone. You can get in touch with us today or call our team for support.

iPhone X Battery Replacement with Tabs
iPhone X Battery Replacement

If An Alert Says That Your Accessory Isn’t Supported

If an alert says that your accessory isn’t supported, this alert can appear for a few reasons. Your iPhone may have a damaged charging port, the accessory may be defective, or your USB charger may not be designed to charge your iPhone.

Your iPhone May Have A Damaged Charging Port

If your iPhone isn’t charging correctly, it may have a damaged charging port. Your iPhone may not charge due to debris or damage to the charging port in the bottom of your iPhone.

You can test if your charging port isn’t working using a wireless charger, or by bringing your iPhone in-store for a repair evaluation and repair diagnosis. If your iPhone charging port needs service or needs to be replaced, our team will let you know.

Your Charging Accessory May Be Defective

In some cases, the charging accessory, wireless charger, USB hub, or dock may be defective, damaged, or may not support your iPhone. Check whether there is a proper connection with your iPhone and that there is no damage to the charging accessory.

If the USB to Lightning cable you are using has frayed ends or is broken, your iPhone may not charge correctly. Continued use of a damaged or defective accessory may result in damage to your device.

Your USB Charger May Not Be Designed To Charge Your iPhone

Some USB ports, such as those on computer keyboards and some USB ports on older USB chargers may not support charging your iPhone. You may need to check with the manufacturer to see whether your USB charger does support USB 2.0 or USB 3.0 charging.

iPhone 11 Pro Charging Port Replacement
iPhone 11 Pro Charging Port Replacement

Still Having Issues With Charging?

If you’re still facing issues while attempting to charge your iPhone, try restart your iPhone, use a different USB cable or charger, and update your iPhone to the latest version of iOS.

You can also contact our team online or visit us in-store to set up a device evaluation or repair booking for your iPhone or other Apple device. You can contact us here.