If Your iPhone Won’t Charge

If Your iPhone Won't Charge

If your iPhone won’t charge or is charging slowly, or if an alert message appears, find out what to do.

When your device is charging, a lightning bolt will appear inside the battery icon in the status bar, or a large battery icon with current charge will be displayed on the Lock Screen.

Plug Into A Power Source

Connect your iPhone  to a USB charging cable (preferably a high quality cable). Then plug the cable into one of the following power sources:

On Wall Power:
  1. Plug your USB charging cable into a USB power adapter, then plug the power adapter into the wall. You can shop our USB charging cables and power adapters.

With A Computer:

  1. Plug your charging cable into a USB 2.0 or 3.0 port on your computer that’s on and not in a sleep mode. Don’t use the USB ports on your keyboard.
With A Charging Accessory:
  1. Plug your cable into a powered USB hub, dock or another charging accessory.


If you’re trying to charge your device wirelessly make sure you have a device that’s compatible with wireless charging. iPhone 8, iPhone X, iPhone 11, iPhone 12 and iPhone 13 models all support wireless charging, iPhone 12 and iPhone 13 models support MagSafe charging.

Powered USB Hub Charging Accessory

If Your iPhone Charges Slowly Or Won’t Charge

Follow the following steps and try again after each:

  1. Check your charging cable and power source for any damage, such as breakage or bent prongs. Don’t use damaged accessories to charge your device.
  2. Use a wall power socket and check for firm connections between your charging cable, wall adaptor and power socket or try a different socket.
  3. Let your device charge for half an hour. If it is still not charging your device may need to be diagnosed, contact us here.
  4. If your device still won’t turn on or charge, take your device, charging cable and charging adaptor in-store or for a diagnosis and evaluation. You can also contact us.

In many cases your iPhone may not charge due to debris in the charging port in the bottom of your device. Our repair specialists are able to safely and properly service the charging port for you when you bring it in-store.

If the charging port is damaged, your device will probably need a service or a charging port replacement.

If Your Device Stopped Charging At 80%

While charging your iPhone may get slightly warmer. To extend the lifespan of your battery, if the battery gets to warm or hot software may limit charging above 80%. Your iPhone will continue to charge again when the temperature of the device cools down. If you’re charging your device in the sun try moving your iPhone and charger to a cooler location.

Devices that run iOS 13 and later use Optimised Battery Charging to slow the rate of battery ageing and extend the lifespan of your battery. Your device uses machine learning to understand your charging routine so that it can wait until you need to use your iPhone to finish charging. Optimised Battery Charging will only activate when your iPhone is connected to a charger for a long period of time.

Information regarding your charging routine stays on your iPhone. The information isn’t included in backups and isn’t shared with anyone.

If An Alert Says That Your Accessory Isn't Supported

If an alert says that your accessory isn’t supported the alert can appear for a few reasons.

  1. Your iPhone may have a dirty or damaged charging port, contact us for a diagnosis.
  2. Your charging accessory is defective, damaged or doesn’t support your device.
  3. Your USB charger isn’t designed to charge devices.

Follow these steps to see if your device isn’t charging:

  1. Contact us to service your device or replace your charging port.
  2. Restart your iPhone.
  3. Try a different USB cable or charger.
  4. Make sure that your iPhone is running the latest version of iOS.
  5. Contact us here to set up a service.

iPhone 11 Pro Charging Port Replacement

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