Custom iPhones

Frequently Asked Questions

Here are some frequently asked questions about our products and services at Custom iPhones.

Our Services

Have some questions about the services we provide? Learn more with this FAQ on our services.

At Custom iPhones our team of Repair Specialists are able to complete iPhone, iPad, Apple Watch and Mac repairs. Many repairs can be completed same-day or within our express 1 – 3 day service period.

Need a repair with us? Contact our team now.

To have your Apple device serviced or repaired with us is easy. You can create a Repair Appointment, drop in-store with your device or contact our team online for more help.

You don’t need to create a Repair Appointment or booking with us but without a booking we may not be able to complete your repair as soon as you bring your device in-store.

Need help creating a booking or have a question for us? Call us on (02) 6145 2808.

Many repairs completed in-store are able to be done on the same day. But if we need to order any components it may take longer to complete your service or repair. In some cases our team will contact you by phone or email to update you on general service times.

Products We Offer

Have inquiries or questions on the products we offer online or in-store? Learn more with this FAQ on our products.

We offer a range of cases and accessories for your iPhone. From Silicone and Hybrid cases to more Protective cases, these can all be purchased online on our Online Shop or in-store.

Our Refurbished devices and new devices are available for purchase in-store or online on our Online Shop.

About Custom iPhones

Want to know more about us at Custom iPhones? Learn more with this FAQ.

You can get in touch with our team online or visit us in-store. You can phone our team on (02) 6145 2808 during opening hours, message us online using our Website Chat or iMessage. You can also fill out our Repair Quote form here or get express email support by sending us an email.

You can read our Limited Warranty terms and conditions at

You can also view our Terms of Service and our Terms & Conditions at

Custom iPhones News is the source for news about Custom iPhones. Read press releases, get updates, solve software issues on your own device and more. Custom iPhones Glossary offers a list of terms, common uses and meanings related to the products you use. 

Explore our solutions for small and medium-sized businesses with Custom iPhones For Business. Ensure your business receives great service, comprehensive support, expert consulting and more, get in touch with us today.

We do offer Apple device recycling with our Recycling program. Keep your data private when recycling your iPhone, iPad, Apple Watch, Mac or other device with us.

You can shop with us online on our Online Shop. We have a range of accessories and cases for many products as well as new and refurbished devices.